Return Policy

Return Policy for Jane Iredale and SkinCeuticals Products

If you are dissatisfied with any product purchased through our website, you may return the item(s) within 30 days for a product exchange equal in value or a full refund. Please be advised that prior authorization is required on all returns. For authorization to process a return, please call 757-645-3787 ext 8. If you would prefer to email us, please do so at ruth@dcw1.com.

Unfortunately, any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Dermatology Center of Williamsburg.

Shipping fees are only refundable when the original items were either shipped incorrectly or damaged.

We ask that you return your items via insured USPS. Should your return be lost or damaged in transit, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.

Please allow up to two to four weeks for the return to be processed, at which time a refund or exchange will be made depending on your request.

Order Cancellations

In the event you should want to cancel your order, please call 757-645-3787 ext 8. If you would prefer to email us, please do so at ruth@dcw1.com.  Please note, there will be a restocking fee of 25% of the total purchase price, and you will be responsible for any shipping and handling fees that result from your order’s cancellation.

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